At Pavittraa, we take great pride in delivering high-quality perfumes to our customers. Please take a moment to read our Refund and Returns Policy before making a purchase.
Refund Policy
We offer refunds only in the following cases:
The product is damaged during transit.
The product is lost in transit.
To process a refund, please contact us within 48 hours of receiving your order. You will be required to provide clear photos of the damaged product and packaging. Refunds, if approved, will be processed to your original method of payment.
Note: We do not offer refunds for reasons such as change of mind, personal dislike of fragrance, or incorrect address provided by the customer. The refund would be initiated within 7 working days.
Returns Policy
We currently do not accept returns on any of our products due to hygiene and safety concerns.
Exchange Policy
We allow product exchanges under the following conditions:
If the product is damaged: You are eligible for a free exchange, including shipping charges. Please notify us within 48 hours of delivery with photographic proof.
If the product is not damaged but you wish to exchange it: An exchange is possible, but you will be responsible for paying the shipping charges (both return and re-shipping).
All exchange requests must be made within 5 days of delivery, and the product must be unused and in original packaging.
Contact Us
For any refund, exchange, or support requests, please contact us:
